Written by Alexander Ang
Last updated March 13 , 2025
An Email Marketing Specialist's job is to help the company build, nurture, educate, and grow its subscriber list through a series of email marketing funnels and campaigns to achieve its business goal.
Whether you're an email marketing manager, specialist, or individual exploring an email marketing channel to grow your business, this guide aims to give you a perspective on what an email marketing specialist should do.
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As an email marketer, you brainstorm and work with the marketing team to set up a list-building funnel.
This process involves creating different processes to attract and capture potential subscribers' contact information, such as email addresses.
From:
The goal is to keep your subscribers in touch by broadcasting targeted emails later on that serve as follow-up or engagement emails to convert subscribers into customers.
This includes creating a series of emails designed to guide subscribers through their customer journey.
Example:
Welcome email series campaign:
Email 1: Thanking Your Subscriber for Joining the List.
Email 2: Share your BEST tip to help them achieve their goal.
Email 3: How your product/services accelerate the process.
Email 4: Testimonial, case studies or your client success stories.
Email 5: How to get on your offer with scarcity and urgency.
Of course, depending on your customer's behavioural journey, you can explore and brainstorm many other campaigns and email sequences with the team (As shown in the image above).
The aim is to engage, connect, provide value, and move subscribers closer to the conversion path through personalized, relevant email communication.
Compelling emails involve crafting engaging headlines and body content that makes users open and click on the call to action.
Of course, with AI-powered features, these have become so much easier. (Example below)
Here are some of my BEST TIPS for writing engaging headlines.
1. Be conversational, like talking to a friend.
2. Position key message in the opening.
3. Cap all the first letters, and avoid using all CAPS in your subject line.
4. Write between 30–50 words or 4–7 words.
The objective is to get subscribers to open and click on your email, so please don’t share everything under the sun.
We’re supposed to get them curious enough to check out whatever we’re offering.
If you only focus on generating leads without a follow-up plan, you’ll realize you’re constantly fighting to get new sales.
Nurturing a company’s email list means you’re proactively connecting, following up and following through with potential customers.
I’ve learned that
Most sales conversions come from follow-up, not the first contact.
This involves getting them to
1. Replying to you about their challenges
2. On-board them with first-time customers only, offer
3. Check on them if they need help from you.
When done right, you improve subscribers' loyalty, reduce churn, and increase the lifetime value of your customers.
Want to maintain a high email deliverability rate?
Remove
✅ Bounced emails such as invalid or email “storage full” addresses.
✅ SPAM email addresses
✅ Inactive or disengage subscribers
Do this periodically.
Did you know that our ESP (Email Service Provider) has a way to determine sender’s reputation?
It gives the reputation based on various factors like how often and how many emails you send.
In short, the higher your reputation, the more likely your emails will be delivered to inboxes rather than SPAM boxes.
List hygiene also helps you avoid overpaying for extra email contacts, as most of the cost of email marketing software is calculated based on the number of contacts you have.
Increasing email click-through rates (CTR) involves optimizing email content through copywriting to encourage subscribers to click on the call to action button or call to action links.
Increasing the conversion rate focuses on turning email recipients into paying customers or achieving other desired outcomes such as registration and enquiries.
This role requires email marketers to create targeted, persuasive email campaigns that address your audience's needs, desires, interests, and pain points.
By leveraging previous email performance data, email marketers can use data-driven insights and personalization to enhance the effectiveness of their emails and maximize conversion rates.
Monitoring email campaign performance involves tracking key metrics such as:
This task requires an analytical mind to analyze and connect the data to identify trends and measure campaign effectiveness, helping to make informed decisions about optimization.
The objective is to continually improve the performance of email marketing strategies and achieve better results over time.
Increasing purchase frequency or frequency of purchase focuses on encouraging existing customers to buy more often.
This involves creating targeted promotional email campaigns that can be:
You can drive repeat business and enhance customer loyalty by staying top-of-mind and providing ongoing value.
Improving the average order value (AOV) involves crafting email campaigns that encourage customers to spend more per transaction.
This includes strategies like
Updating and engaging with your existing email list involves maintaining regular communication with subscribers through newsletters, product updates, and exclusive content.
This role requires keeping the audience informed and engaged with relevant, valuable information that reinforces your brand and builds lasting relationships.
The goal is to sustain interest, drive ongoing engagement, and foster long-term loyalty.
Choosing your best email marketing software is one thing, learning how to leverage all the important features will definitely improve your overall campaign effectiveness.
Most email marketing software has powerful features and capabilities to help you set up, manage, automate, and track your email marketing performance.
Examples of features an email marketer should be using include:
and many more...
If you want to explore some of the best email marketing software out there, you can check out the this article here.
Email marketing professionals are key players in the digital marketing landscape.
Their work not only involves crafting engaging emails and analyzing data but also improving companies' business profit and margin without spending extra advertising costs.
If you have a knack for public relations, creativity, and building relationships with your customers, your career in email marketing could be exciting and satisfying.
Alex is the CEO of media funnel.co, a digital advertising company specializing in Google marketing, SEO, and social media marketing. He has also trained, coached, and consulted CEOs, executives, and business owners on how to improve their online marketing results and performance since 2020, after the pandemic.
alexang.co
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